Who do you want at the end of the telephone if the unfortunate were to occur and you found yourself in a complaint or claims situation?
The support you receive in a claims situation is what you purchased your insurance for and at Balens Europe BV we recognise how important this is for our clients.
The stress that may be caused, the financial and time implications of having to sort the situation out. Balens Europe BV’s Claims Team is in-house and its aim is to make the process as smooth as possible for our clients, supporting them all the way. You can contact the team on (+ 353) 016 567 7000, Monday – Friday, 09.00 – 17.00 or email to [email protected].
The range of classes of business that Balens Europe BV handles is diverse, so different types of claim will be handled slightly differently and with differing timescales involved.
Complaints or claims against you or your business
It is important to notify us immediately of a claim or any incident that may give rise to a claim so that we can assist you with the process and confirm any timescales imposed on the investigation. This is especially important with regards to the handling of Public Liability Injury claims.
We will require you to supply the following:
- A statement from you detailing the incident including copies of treatment records, copies of your qualifications and any correspondence from the claimant including details of conversations, text messages, emails and letters.
- You should collate photos, training records, risk assessments, wages information and CCTV Records as relevant.
- You must contact us immediately if you receive a claim notification form.
Please contact us at [email protected] for more detailed information if required.
Injury, accident or illness claims
Claims involving injury, accidents, illness or death will require different proof of loss and we will of course support you through these potentially distressing times. You must contact us as soon as possible in the event of such claims.